Virtual Learning Tech Support

November 22nd, 2020

RE:  Technology Support on Virtual Learning Days 

New Albany-Floyd Co Schools Parents/Students: 

Please be aware that the New Albany-Floyd County Schools Technology department has options for students and families to receive technical support while on virtual or E-learning days. Your first choice (preferred) is to use our Incident-IQ Help Desk system. Secondly, you can call in to our support line:

1) Visit https://nafcs.incidentiq.com/

  -if prompted, enter your school Google login information

  –CLICK HERE for details on using the ticket system.

2) By phone: 812-542-4700 option 1, on school days between 7:30 AM – 3:30 PM

  -if your call goes to voicemail, please leave a message with your name, school and overview of the issue you are experiencing.

Please do not call your school building directly and ask for tech support. The options above are the best methods to make a request.

Sincerely, 

New Albany-Floyd Co. School Technology Department